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Privacy Policy

Effective Date: May 1, 2019
Last Updated: January 15, 2025

AICISO (“AICISO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website, platform, applications, products, services, and related features, including https://aiciso.com/ and any pages where this Privacy Policy is posted (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of the Services after changes are posted means you accept the updated Privacy Policy.


1. Information We May Collect

We may collect information directly from you, automatically through your use of the Services, and from third-party services or integrations you choose to use.

Personal Information

When you use certain features of the Services, we may ask you to provide information that can identify you as an individual, such as:

  • Name
  • Email address
  • Phone number
  • Username and password
  • Mailing address or billing information
  • Company or organization information
  • Job title or role
  • Country or region of residence
  • Payment-related information
  • Social media or third-party account profile information
  • Communications you send to us
  • Any other information you voluntarily provide

We may use this information to create and manage your account, provide the Services, communicate with you, process transactions, send service notifications, respond to support requests, and improve your experience.

Device and Usage Information

When you visit or use the Services, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Operating system
  • Device type and identifiers
  • Date and time of access
  • Referring and exit pages
  • Pages viewed
  • Time spent on pages
  • Clickstream data
  • Features used
  • Search results or menu items selected
  • Error logs and diagnostic information

We may use this information to monitor usage, troubleshoot issues, improve functionality, maintain security, and better understand how users interact with the Services.

Information From Communications

If you contact us through the website, platform, email, SMS, support channels, or other communication methods, we may collect and retain the content of your message, your contact information, and our responses.

Information From Mobile Devices

If you access the Services through a mobile device, we may collect information sent by your device, such as device identifiers, user settings, operating system information, mobile browser information, and information about your use of the Services.

Location Information

Some browsers or devices may provide approximate or real-time location information. Where required, we will request your permission before collecting precise location information. You may disable location access through your browser or device settings, but some location-based features may not function properly.


2. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, analytics tools, and similar technologies to collect information about your interaction with the Services.

Cookies

Cookies are small text files placed on your device when you visit a website. We may use cookies to:

  • Enable core website functionality
  • Remember user preferences
  • Improve and personalize your experience
  • Analyze website traffic and performance
  • Manage and secure the Services
  • Support advertising or promotional activities, where applicable

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Services may not function properly.

Web Beacons and Pixels

We may use web beacons, pixels, or similar technologies on the Services, in emails, and in advertisements. These technologies may help us understand whether you opened an email, clicked a link, viewed a page, or interacted with certain features.

Types of Cookies We May Use

Essential Cookies
These cookies are necessary for the Services to function and may support features such as account login, security, user sessions, and service access.

Performance Cookies
These cookies help us understand how visitors use the Services, identify technical issues, and improve performance.

Functionality Cookies
These cookies help remember settings and preferences, such as language, region, or display preferences.

Targeting or Advertising Cookies
Where applicable, these cookies may be used to deliver relevant promotional content or measure the effectiveness of advertising campaigns.

Third-Party Cookies

We may use third-party tools, such as analytics providers, hosting providers, advertising partners, or content partners. These third parties may place their own cookies or similar technologies on your device. Their use of cookies is governed by their own privacy policies, not this Privacy Policy.


3. OAuth Privacy and Consent

AICISO may allow users to sign in or connect accounts using third-party OAuth providers, including but not limited to:

  • Google
  • Microsoft

When you use an OAuth provider to sign in or connect your account, we may collect information authorized by you through that provider.

OAuth Information We May Collect

Depending on the permissions granted, we may collect:

  • Name
  • Email address
  • Profile picture
  • Public profile information
  • Authentication tokens
  • Account identifiers
  • Additional data from connected services, only if you grant permission

If we request access to additional services such as Google Drive, Calendar, Contacts, Microsoft services, or other third-party services, we will ask for your consent before collecting or accessing that data.

How We Use OAuth Information

We may use OAuth-related information to:

  • Authenticate your identity
  • Authorize your access to the Services
  • Personalize your experience
  • Store and manage user preferences
  • Improve functionality and security
  • Enable integrations you request

OAuth Tokens and Security

Authentication tokens and sensitive OAuth-related data are handled using security measures designed to protect against unauthorized access, disclosure, alteration, or misuse.

You may revoke access to AICISO through your OAuth provider’s account settings at any time. Revoking access may limit or disable certain features of the Services.


4. How We Use Information

We may use the information we collect for purposes including:

  • Providing, operating, and maintaining the Services
  • Creating and managing user accounts
  • Authenticating users
  • Processing transactions
  • Fulfilling user requests
  • Personalizing the user experience
  • Providing customer support
  • Sending service notifications and account updates
  • Sending promotional communications, where permitted
  • Improving existing Services and developing new features
  • Conducting analytics, research, and performance monitoring
  • Creating backups and supporting disaster recovery
  • Protecting against fraud, abuse, security threats, malicious activity, and unauthorized access
  • Troubleshooting errors and technical issues
  • Enforcing our terms, policies, and agreements
  • Complying with legal, regulatory, or contractual obligations

We may also combine information collected through cookies, analytics tools, OAuth providers, support communications, and direct user submissions to improve the Services and better understand user needs.


5. How We Share Information

We do not sell, trade, or rent your personal information.

We may share information in the following circumstances:

With Your Consent

We may share information when you direct us to do so or when you give us explicit permission.

With Service Providers

We may share information with trusted third-party vendors, contractors, hosting providers, analytics providers, payment processors, customer support providers, security providers, and other service providers who help us operate the Services. These providers are authorized to use information only as necessary to perform services for us and are subject to confidentiality obligations.

For Legal Compliance

We may disclose information if required by law, regulation, subpoena, court order, legal process, or government request.

To Protect Rights and Safety

We may disclose information when we believe it is necessary to protect the rights, property, privacy, security, or safety of AICISO, our users, our partners, or the public.

Business Transfers

If AICISO is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, your information may be transferred as part of that transaction.


6. External Links and Third-Party Services

The Services may contain links to third-party websites, applications, tools, integrations, or services. We are not responsible for the privacy practices, content, or security of those third-party services.

We encourage you to review the privacy policies of any third-party websites or services before providing personal information to them.


7. Data Retention

We may retain your information for as long as necessary to:

  • Provide the Services
  • Maintain your account
  • Fulfill transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud or misuse
  • Maintain backups and disaster recovery systems
  • Improve security and functionality

Information may remain in backup storage for a limited period even after it has been removed from active systems.

Where required by applicable law, we will delete or anonymize personal information upon request, unless we are permitted or required to retain it.


8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from accidental loss, unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include:

  • Encryption of sensitive information where appropriate
  • Restricted access controls
  • Secure storage practices
  • Monitoring for unauthorized access
  • Security reviews and vulnerability monitoring
  • Use of trusted infrastructure and service providers

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

If you believe your account or interaction with the Services is no longer secure, please contact us immediately.


9. Account Safety

You are responsible for maintaining the confidentiality of your account credentials. We recommend that you:

  • Use a strong password
  • Do not share your login credentials
  • Log out when using shared or public devices
  • Keep your account information up to date
  • Notify us promptly of any suspected unauthorized access

10. Children’s Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect, use, or market personal information from children under 13.

If you believe that a child under 13 has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.


11. Your Privacy Choices

You may have certain choices regarding the collection, use, and sharing of your information.

Account Information

You may be able to access, update, or correct certain account information through your account settings or by contacting us.

Cookies

You can control cookies through your browser settings. Blocking cookies may affect the functionality of the Services.

Promotional Communications

If you receive promotional emails from us, you may opt out by following the unsubscribe instructions in the email or by contacting us. Even if you opt out of promotional communications, we may still send non-promotional messages, such as service notices, account updates, security alerts, or transaction-related communications.

OAuth Permissions

You may revoke OAuth permissions through your Google, Microsoft, or other connected provider account settings. Revoking access may limit or disable certain features.

Location Settings

You may disable location permissions in your browser or device settings. Some features may not work properly without location access.


12. United States Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Opt out of certain processing activities, where applicable
  • Withdraw consent, where processing is based on consent

If you choose not to provide certain information or withdraw consent, some or all features of the Services may become unavailable.

California Users

California residents may have additional rights under applicable California privacy laws, including the right to request information about certain disclosures of personal information. If applicable, you may contact us to submit a privacy request.


13. European Union, United Kingdom, and EEA Privacy Rights

If you are located in the European Union, United Kingdom, or European Economic Area, you may have certain rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), such as:

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your personal data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

We will take reasonable steps to respond to valid requests as required by applicable law.

Please note that complete removal of information from the internet or third-party systems may not always be possible. If you have provided personal information to third parties, you must contact those parties directly regarding their use of your information.


14. International Data Transfers

AICISO may use servers, service providers, and systems located in different states, countries, or jurisdictions. As a result, your information may be transferred to, stored in, or processed outside your country or region of residence.

By using the Services, you understand that your information may be transferred to jurisdictions that may have different data protection laws than your location.

Where required by law, we use appropriate safeguards for international transfers of personal information.


15. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, our Services do not currently respond to “Do Not Track” browser signals.


16. Data Deletion Requests

Where applicable law provides such rights, you may request deletion of personal information collected from you.

We will comply with valid deletion requests within a reasonable time, subject to legal exceptions. We may retain certain information where necessary to:

  • Comply with legal obligations
  • Complete transactions
  • Detect or prevent fraud or illegal activity
  • Protect security and integrity
  • Debug or repair technical issues
  • Enforce agreements
  • Maintain business records as permitted by law

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting a notice on the website, sending an email, or using another reasonable method.

Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the revised policy.


18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact AICISO through the contact information available on our website:

https://aiciso.com/